By popular demand we’ve added a FAQs section, to which you are welcome.

There’s a lot of information on topics that we frequently get asked, so this section should become a good reference archive for you.

Windows Problems

The simple answer is that you need to perform a system clean-up.

This entails:

  • Removing any temporary files created by Windows and the other programs you are running
  • Removing any temporary Internet files that are hanging around
  • Flushing any cached data
  • Removing unwanted shortcuts that no longer point to anything
  • Scanning for, and removing any spyware or malware you’ve picked up from the Internet
  • Defragging your PCs storage

If you are feeling brave – try Googling ‘Windows system cleanup’, or call us and we’ll arrange to pop over, or you can simply drop stuff off at our office (drop off suitable for 1 or 2 PCs/Laptops ONLY!), we’ll clean them up for you in a couple of hours for just £75 (+VAT) each.

Printing problems can be caused by many different issues such as the PC, server, network or the printer itself.
Check the following:

Check the hardware

If your printer has any problems with the hardware, such as a paper jam or a carriage jam, incorrectly installed cartridges, or even low ink, it could appear that print jobs are getting stuck in the print queue or that the printer is offline.

Fix this first!

If the printer is turned on but Windows is stating it is offline, go to the control panel and find printers. Right click the icon of your printer and choose the option “use printer online”.

Can the printer run a test print?

You can check this by simply printing off a test sheet of some kind directly from the printer – you may have a menu system on the printer which you can navigate through to find a printer test page, or you may have to hold a button down to print the test page.

If the printer can’t print, then you will have to resolve this before testing from the PC again.

Check the USB connection

Remove all other USB peripherals (except keyboard and mouse), wait 5 seconds and them re-plug the USB cable at both ends.

Also try re-plugging the printer in to a different USB port on the PC.

If you connect the printer via any USB hub, try connecting directly to the PC and testing again.

Is the printer connected to the network?

This might get a little technical, but basically check the network details on the printer control panel or you’ll need to see a printer configuration sheet (or screen) which shows the IP address of the printer.

Once you know this you can test the communication to the printer by simply ‘pinging’ the IP address:

  • Press the Windows key on the keyboard winkey + the letter ‘R’
  • Type ‘cmd’ (without quotes) and press ok
  • Type ‘Ping the.ip.of.printer’ (i.e. ping
  • Watch the results – you should get ‘replies’ similar to
    Reply from bytes=32 time<1ms TTL=128

If you get anything else then you have a communication error – you may need to reconnect your printer to the wireless network – or simply disconnect and reconnect the network cable.

Also check the port address in the printer properties (right click the printer and select ‘Printer properties’) view the details on the ‘ports’ tab. Make sure the port that is ticked, uses the same IP address of the printer.

You may have an issue with the printer ‘Spooler’

The spooler is a cache used to speed up the printing process; sometimes it gets confused. You’ll need an administrative command prompt for this:

  • Press the Windows key on the keyboard winkey + the letter ‘R’
  • Type ‘services.msc’ (without quotes) and press OK
  • Find the ‘Print spooler’ service and right click it
  • Select ‘Restart’ to restart the spooler.

Reinstall the printer software

Sometimes something goes wrong with the ‘drivers’ for the printer (the software that tells the hardware how to work.

I’d suggest getting the latest drivers from the manufacturers website and installing them.

And if not…

Then the next step is you need professional help!

Contact us and we’ll see what magic we can perform…

Missing a file or accidentally deleted something?

Did you ever delete a file only to discover later that you wished you hadn’t? Of course, if it’s in the Recycle Bin, there’s no problem. But what if it isn’t there?

Sometimes we don’t have backups or it’s too late for the recovery software because the old file’s disk space has been written over.

What then?

Maybe it’s time to take advantage of the fact that, as long as System Restore is enabled, Windows 7 has an automatic file and folder backup called “Shadow Copies” built in. This service creates backup copies called “previous versions”. The only catch is that you have to remember the name of the file you deleted and what folder it was in.

Here is one way which might get your file back:

  • Right click the folder and select ‘Properties’ then ‘Previous versions’ to open a list of the previous versions for the folder that contained the lost file.
  • Choose a previous version of the folder from a date when it still contained the lost file. (See the figure below for an example.)
  • You can click the button “Copy” to place a copy of the folder as it was in some place convenient and then copy out the file you are interested in back to its previous location.
  • If you click the “Restore” button, all the files in the original location will be replaced by the older versions, something you may not wish.
  • If you click “Copy” a dialog box will open where you can choose the place to put the copy, or if you click the button “Open” instead of “Copy”, a list of the files in the backup will be shown.
  • You can drag or copy the file you want from the list to wherever is desired

Click “OK” to close the dialog window

Here is a second trick that may also work:

  • Create a dummy file with the same name and extension as the lost file and place it in the original folder where the lost file resided (The contents of the file are irrelevant).
  • Right-click the dummy file
  • In the context menu, choose “Properties”
  • Click the tab “Previous Versions”
  • With luck, a list of backup copies of your lost file will appear
  • Choose the copy you want (probably the most recent one) and click the “Restore” button
  • Click “OK” to close the dialog window

If this doesn’t work, we offer a professional recovery service – the best thing to do though is not to play with the missing file(s) as you might ruin any chance of recovery.

If you do fancy having a go at a manual recovery (something we certainly DO NOT recommend) then use something like MiniTool (the freeware version has a 1Gb file limit).

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