By popular demand we’ve added a FAQs section, to which you are welcome.

There’s a lot of information on topics that we frequently get asked, so this section should become a good reference archive for you.

General

Setting up DESLock+ isn’t difficult but please be aware it can take several hours to complete, so make sure you have the time. Also please take the time to secure the system properly and save that admin password somewhere where it can be recovered (or make sure we have a copy!).

To start the encryption, right click the DESlock+ Icon next to the clock.  Select the Full Disk Encryption\Full Disk Encryption menu.

In the DESlock+ Full Disk Encryption dialog click the Manage Disks button.

Click the Finish button to allow the system to restart and verify the system boots using Safe Start.

A warning will appear explaining Windows will restart.  Ensure you have saved your work then click OK to allow the system to restart.

When the machine restarts you should see the Safe Start count down screen, you can either wait 60 seconds or press a key.

When Windows loads login to DESlock+.
Providing the safe start process was successful a dialog will appear explaining it was successful.  Click OK to continue.

If you are using a tablet or other touch interface device you may receive a warning at this point that a USB keyboard will be required to start the machine once it is encrypted.  Click OK to continue.
Select the Whole Disk or partition to encrypt.  Then click the Next button.

A dialog will appear detailing that you should have a backup before proceeding.  Click the checkbox Check to confirm and continuethen click Next.

The admin password will be displayed on screen.  It is vital that a backup of this password is taken.  You will need this to manage or decrypt the system in the future and it can be useful as an extra emergency login should the normal passwords be forgotten.
Click the Save to File button to save a copy of the admin password.  You will need to specify a storage location that is not on the system i.e. removable or network storage (Save it to your server and identify it if possible, for instance in a /username/Deslock folder).  You can also optionally print a copy of the admin password.
Once the password has been saved, enter the admin password into the Confirm password entry then click Next.

It is VITAL that you save this file somewhere where it can be recovered in an emergency or if you forget your start up password. Your system will become locked without recovery if you cannot log in to it.

Enter your username and password to use with the system then click Add to add this to the user list.  This information will be required to start the machine in the future so you should make certain you know what values are chosen.
You can also add further logins for other users with different passwords as required.

We suggest using more than one person’s details. Although this reduces security a little, we feel that the additional ability to unlock the machine by more than one person is worth it.

Click Next once you are happy with the user list.

Set the check box labelled Check to confirm the above information is correct.  Then click the Next button.

A progress bar will appear detailing the encryption progress.

The machine can be used while encryption is progressing.  You can restart, shutdown etc. as normal and the encryption process will resume when Windows loads.
Once encryption has completed a notification will pop up indicating this.

Category: General

Important: You cannot add a new device directly from the my.eset.com web portal. You can add a device or multiple devices assigned to your my.eset.com account directly from ESET Smart Security or ESET Mobile Security.

Windows devices except for Microsoft Windows Home Server.

  1. Once ESET Smart Security is active, you will be prompted to associate your device with your my.eset.com account.
  2. If you don’t have an account for ESET Anti-Theft at my.eset.com, click Create new account. If you already have a my.eset.com account, proceed to step 6.
  3. A registration form will open in your web browser. Fill it out and click Create new my.eset.com account.
  4. After registration is completed, you will automatically be logged into your my.eset.com account. Check your inbox for email confirmation.
  5. Open ESET Smart Security by double-clicking the icon in the taskbar and in the main program window click Setup > Security tools and then click the slide bar next to ESET Anti-Theft.
  6. Enter your email address and the password for your my.eset.com account and then click Sign in.
  7. Type a name for your device in the Computer name field and click Next.
  8. Once installation is complete, click Finish.

Android devices with ESET Mobile Security

  1. 1. Associate your device with your my.eset.com account.
  2. Tap Anti-Theft in the ESET Mobile Security main screen and then tap the ANTITHEFT_ANDROID_SWITCH_OFF slider to enable Anti-Theft protection.
  3. If you have not completed the Anti-Theft setup wizard yet, we recommend that you complete the following actions before setting up your account: create your Security password, enable Uninstall protection, add your SIM card as trusted, add a Trusted friend, enter your contact details and enable SMS text commands.
  4. If you already have a my.eset.com account, tap Already have an account? and enter your email and password to sign in.
  5. If you do not have a my.eset.com account, tap Register.
  6. Fill out the registration form and tap Register.
  7. Tap Finish.
  8. Check your inbox for email confirmation and click the link to activate your account. Now you can enjoy Anti-Theft security features managed from my.eset.com account.
Category: General

Installing a new PC takes time, so patience is needed first and foremost.

That said, here’s what we would recommend for a new installation:

  • Windows updates.
    Get to the point that Windows states that there are no more updates required. Make sure that you are getting them from Microsoft as sometimes.
  • Antivirus Software.
    Install Eset next, as this provides protection to the PC.
  • Microsoft Office.
    Install this and connect Outlook to the email services, then run the Windows updates to get the Office updated – again keep going until nothing is required.
  • Printers.
    Connect to all required printers and set the default – you may need some drivers for some of the printers.
  • Utilities.
    Personal preferences rule here, but we would usually install:

    • Adobe PDF reader
    • Java
    • CCleaner
    • Defraggler
    • Malwarebytes
  • Configure the Start button.
    Right click the start button – select properties and click the customize button. We suggest at least adding the ‘Run command’.
  • Propriety software.
    Many clients use specific software for the day to day business activities, these need installing and configuring.

That should put you in a good position to use the PC

Category: General

RAID stands for Redundant Array of Independent Disks (the ‘I’ used to be inexpensive but this has been superseded) and is a system designed to increase the performance and resilience of computer storage.

There are several systems that can be implemented to achieve slightly different results; These systems are knows as ‘Levels’ and differ in the system they implement, the resultant fault tolerance and performance.

RAID Levels

[expand title=”Level 0″]

This is a system the simply uses 2 drives to write data to, and writes to both drives at once in a striped pattern. it is mainly used to increase system performance.

System Performance +
System Resilience =
Cost +
Complexity =
Minimum Drives 2

[/expand]

[expand title=”Level 1″]

This is also known as ‘Drive Mirroring’ and again uses 2 drives to write data to. This time however, the data is only read from one drive, the other drive is a ‘mirror’ of the first drive and only used to recreate the first drive in the event of a failure.

System Performance –
System Resilience +
Cost +
Complexity =
Minimum Drives 2

[/expand]

[expand title=”Level 2″]

This level introduces ‘Striping’, or writing data across all of the drives at once, and ‘Parity’ technology. Imagine cutting your data in to chunks the same as the number of drives in the system and writing those chunks to each disk, then doing some clever maths (known as ‘Hamming Code’) to enable rebuilding the data if a drive fails.

This system tends not to be used, as later systems give better results.

[/expand]

[expand title=”Level 3″]

This is the same as using RAID level 2 but with bigger chunks of data.

Again, this system is rarely implemented.

[/expand]

[expand title=”Level 4″]

This system collates all the parity bits and puts them on to one drive.

As above, this is rarely used.

[/expand]

[expand title=”Level 5″]

This level is the most regularly used, as it gives good resilience and good performance, for not too much money.

RAID 5 is also known as striping with distributed parity. In this case data and parity code, is striped across three or more drives. If a single drive fails, data can be recovered from the remaining data blocks and the parity information, the array will fail in the event of a double drive failure.

This level also features improved read and write performance because data can be read or written simultaneously across multiple drives.

System Performance +
System Resilience ++
Cost ++
Complexity +
Minimum Drives 3

[/expand]

[expand title=”Level 6″]

This level includes ‘Double data parity’, that writes the correction bits twice.

In this case the array will survive a double drive failure.

System Performance +
System Resilience +++
Cost +++
Complexity ++
Minimum Drives 4

[/expand]

There are several other hybrid and nested levels of RAID – such as RAID 01, 10, 50 etc. all giving slightly different levels of protection and all increasing cost and complexity.

To read more about RAID pop over to Wikipedia here

Category: General

EDI is Electronic Data Interchange – put simply it’s an electronic way to send and receive documents, usually purchase orders and invoices etc. If you think of this as clever email you’ll be on the right lines.
We resell Atlas EDI products running on the MX network – that sounds confusing, but think of it like clever email and you’ll be on the right track!

To get it in and working, we’ll get the right software base, connect you to the networks and configure your firewalls and there you go.

EDI is a great time saver (you, your clients and your suppliers get the paperwork immediately) not to mention the £££s you’ll save on postage!

Category: General

Easy – CALL US!!!

We’ll have a look at what you are trying to achieve and suggest a route to go down for the design and build of your website.

We only use up-to-date technologies and partner with some of the ‘big boys’ in the industry to make sure you receive the website you need at a price that won’t break the bank!

We create websites that work for both your clients and you – why not add your client database onto your website to give you full 24/7/365 day access to your contacts from anywhere in the world?

You could even create a bespoke application to perform a specific task in your business – we’ve even created websites that replace some bespoke applications and databases that no longer run on modern PCs.

All safe and secure of course!

Call us on 08456 340 599 to discuss your requirements.

Category: General

Take our advice and don’t rely on the ‘free’ versions available on the web.

We recommend Eset NOD32

Put simply, it’s been a top ranking antivirus product for a long time (independent checkers consistently rate it as AAA+ (the highest rating offered!)) and is the only protection package not to miss an ‘in the wild’ virus in the last 10 years.

We run it in our office and have never had a virus infect our systems and regularly install it on our clients systems.

It also offers an extremely generous licensing system – they pro rata additional licenses to any existing installations, so you only have one renewal date for all of your PCs, proving extremely cost effective.

This is why we became resellers for it!

Contact or call us for a quote – 08456 340 599

Category: General

Microsoft Office

By default, Microsoft Exchange Server accounts can’t use rules to forward messages to email addresses outside your organisation. The Exchange Administrator can change this for you if needed.

To set up an auto-forward click on File and then press the ‘Rules and Alerts’ button (it should appear as the fourth option).

Click on New Rule, select the type of rule you want to use or select start from a blank rule.

If you are selecting a blank rule click on messages I receive and then select the conditions you want to add to your rule.
Select the person or group to forward to. You can set exceptions if you need to.
Name your rule so you remember it.
You can also run a rule on your current inbox so you can send any emails that need looking after or chasing while you are away. Just tick the Run this rule now on messages already in “Inbox” box.

Rules are automatic so if you don’t change it, it will stay on until it is switched off or cancelled.
Select the Create this rule on all accounts box.
And you are done.

If you are not using an Exchange account sharing your calendar may not be available. Attempting to set up calendar sharing within Outlook using this FAQ will not work.

You can share your calendar Outlook and choose which person has viewing rights, and which person has editing rights.

You can also create multiple calendars so that when you do share a calendar you are only sharing that particular project with that particular team and anything else you have on they don’t see.
You can review who is seeing what in terms of your calendar by simply clicking on the calendar on the left hand side of the screen, right click and go to permissions.

To share your calendar with someone new. Click on the calendar under My calendar as above. Right click on it to bring up a menu and select share, share calendar.
You can then invite whoever to share your calendar and change the details according to what you want them to see.

You can also send a copy of your calendar to people on an email but that is for viewing outside your organisation really.

For Microsoft Office Outlook 2016, 2013 and 2010 Exchange Accounts

If you are not using an Exchange account an out of office may not be available. Although IMAP and POP3 accounts can have out of office (using template emails) setting up within Outlook using this FAQ will not work.

Click the File tab on the top menu bar, and then click the Info tab on the menu (click the image to make it bigger).

Automatic replies is the second option down as soon as you click File.

Click the Automatic Replies (Out of Office) button. (You have to be connected to the server to complete this so bear this in mind if you are doing it remotely).

In the Automatic Replies dialog box, select the Send Automatic Replies check box. You then have the choice of a different message for internal and external people. You can also choose when people see the message, on other words the time you are away for. This saves forgetting to turn off your out of office when you return. Set what messages and times you want and then click OK.

However, if you don’t want to put in dates just select do not send automatic replies when you return in this same box.
Let us know if you need any help.

What is an Archive and what does it do?

Archive and AutoArchive might not be available if your mail profile connects to an Exchange Server.
It is also possible that your organization has a mail retention policy that overrides AutoArchive so check with your system administrator for more information.
In most cases Outlook keeps all your email in a file called the Outlook Data File (sometimes called the .pst file) locally on your PC. The Personal Folders and all the sub folders listed on the left side of the Outlook screen are a snapshot of what is in the Outlook Data File. So if you take into consideration all the pictures, documents, videos and music you might have in your email, the file can become quite large.

Outlook can only use the computer resources available to it. An Archive is a way to reduce the size of your Outlook Data File when the amount of email you keep starts to tax your computers resources, causing it to slow down. Unlike a traditional backup in which a copy is made, archived items are moved to a separate Outlook Data File and set aside to be accessed when needed.

To learn more about AutoArchive or Archiving in general, see Use AutoArchive to back up or delete items.

Where is the Archive file located?

The location of the archive Outlook Data File (.pst) varies depending on the version of Microsoft Windows you have on your computer when you create the archive. New archives created with Microsoft Outlook 2010 are saved in the following locations:

Windows 7 and Windows Vista
drive:\Users\\Documents\Outlook Files\archive.pst

Windows XP
drive:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\archive.pst

If your computer previously had an earlier version of Outlook installed, archive Outlook Data Files (.psts) created by the earlier versions of Outlook are saved in the following locations:

Windows 7 and Windows 10
drive:\Users\\AppData\Local\Microsoft\Outlook\archive.pst

Windows XP
drive:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\archive.pst

How do I create an Archive file?

Open Outlook 2013 and Click File > Info > Cleanup Tools > Archive.

In Outlook 2016: Click File > Info > Tools > Clean up old items.

Click the Archive this folder and all subfolders option, and choose the folder you want to archive.

Under Archive items older than, enter a date.

You can create multiple .pst files if you want to archive some folders using different settings. For example, you may want to keep items in your Sent folder longer than items in your Inbox folder.

Check the Include items with “Do not AutoArchive” checked box to archive individual items that are excluded from automatic archiving. This option doesn’t remove that exclusion from these items, but instead ignores the Do not AutoArchive setting for this archive only.

Click OK.

Turn off AutoArchive

To archive only when you want, turn off AutoArchive.

Click File > Options > Advanced.

Under AutoArchive, click AutoArchive Settings.

Uncheck the Run AutoArchive every x days box.

What is an Archive and what does it do?

In most cases Outlook keeps all your email in a file called the Outlook Data File (sometimes called the .pst file) locally on your PC. The Personal Folders and all the sub folders listed on the left side of the Outlook screen are a snapshot of what is in the Outlook Data File. So if you take into consideration all the pictures, documents, videos and music you might have in your email, the file can become quite large.

Outlook can only use the computer resources available to it. An Archive is a way to reduce the size of your Outlook Data File when the amount of email you keep starts to tax your computers resources, causing it to slow down. Unlike a traditional backup in which a copy is made, archived items are moved to a separate Outlook Data File and set aside to be accessed when needed.

To learn more about AutoArchive or Archiving in general, see Use AutoArchive to back up or delete items.

Where is the Archive file located?

The location of the archive Outlook Data File (.pst) varies depending on the version of Microsoft Windows you have on your computer when you create the archive. New archives created with Microsoft Outlook 2010 are saved in the following locations:

Windows 7 and Windows Vista
drive:\Users\\Documents\Outlook Files\archive.pst

Windows XP
drive:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\archive.pst

If your computer previously had an earlier version of Outlook installed, archive Outlook Data Files (.psts) created by the earlier versions of Outlook are saved in the following locations:

Windows 7 and Windows 10
drive:\Users\\AppData\Local\Microsoft\Outlook\archive.pst

Windows XP
drive:\Documents and Settings\\Local Settings\Application Data\Microsoft\Outlook\archive.pst

How do I create an Archive file?

By default Outlook 2010 does not have an Archive file, one has to be created manually. Once the file has been created, you’ll need to check the AutoArchive settings to see if the default settings meet your needs.

Open Outlook.
Select: File > Info > Cleanup Tools (Mailbox Cleanup).
Click on Archive in the dropdown box.
In the window that opens you can change the settings to Archive:

All your folders and subfolders.
A single folder and all its subfolders.
Set Outlook to Archive everything before a specified date.
Click OK and the Archive file will be created and attached to Outlook.
The Archive process will then run using the settings you previously entered. All email received before the date you selected will be moved to the Archive file. If the email being Archived is in a folder named John Doe, it will be stored in a folder named John Doe in the Archive file. If a folder does not have email old enough to be Archived, the folder will not be created in the Archive file until it does.

Note: To see if the Archive process is running, look at the lower right-hand corner of the Outlook screen.

When the Archive process has finished, right-click on the Archive and select Close”archive”.

How do I set Archiving to run automatically?

Set what is Archived and when AutoArchive runs.

Go to: File > Options > Advanced.
Scroll down until you find AutoArchive and click on AutoArchive Settings.
In the window that opens you can set the following options.

Run AutoArchive every XX days.
Prompt before running AutoArchive.
Delete expired items (email folders only).
Archive or delete old items.
Show archive folder in folder list.
Set Archive to clean out email older than XX months.
Pick the Archive folder to send the old email to (Leave at default).

How do I open an Archive file?

In order to have the most computer resources available, it’s best to leave you Archive file closed and only open it when needed.
Go to: File > Open > Open Outlook Data File.

Select the Archive file you want to open and click OK. The Archive file will appear underneath your regular email file.

How do I restore mail back to my main folders?

Open your Archive using the steps outlined in: How do I open an Archive file? With both your normal email file and the Archive file open you can drag and drop email between the two as you see fit.

Note:

You can also get help from the Microsoft Community online, search for more information on Microsoft Support or Windows Help and How To, or learn more about Assisted Support options.

R&A Ltd Email

Here is a step by step guide on setting up your e-mail account in Microsoft Outlook 2016.

Firstly make sure you have the email account details – you will need them to complete this process.

  1. Start Outlook.
    Use the Start menu to start Outlook 2016. If you’ve never used Outlook before, it will prompt you to create a new account.
    If you’ve previously used Outlook and it doesn’t prompt you to add an account, click the File tab, then the Add Account button.
  2. The “Auto Account Setup” window appears.
    When this window appears, leave the spaces empty, choose the Manual setup or additional server types option, then click Next.
  3. The “Choose Service” window appears.
    Choose POP or IMAP, then click Next.
  4. The “POP and IMAP Account Settings” window appears.
    This is the window where you’ll enter most of your account settings.

    • “Your Name” is the name that other people will see when you send them e-mail. It should usually be your real name.
    • “Email Address” is the address of the e-mailbox you created in your account management control panel.
    • For “Account Type”, choose IMAP.
    • Enter mail.yourDomainName.ext for both the “Incoming mail server” and “Outgoing mail server (SMTP)”.
    • Enter your e-mail address again as the “User Name”. (The user name must be all lowercase).
    • Type your e-mail password into the “Password” box. This is the password you chose for this e-mail address when you created the mailbox in your account management control panel. This password may be different from your master “My Account” password with our company.
    • Make sure that “Require logon using Secure Password Authentication (SPA)” is not checked.
    • Do not click “Test Account Settings” or “Next” yet; they will not work until you complete the next steps.
  5. View “More Settings”.
    Click the More Settings button. A new “Internet E-mail Settings” window appears.
  6. Choose the “Outgoing Server” tab.
    In the “Outgoing Server” tab, check My outgoing server (SMTP) requires authentication and make sure “Use same settings as my incoming mail server” is selected.
  7. Close the “Internet E-mail Settings” window.
  8. Click OK to close the “Internet E-mail Settings” window. The “Add New Account” window will still be visible.
  9. Test the settings.
    Click Next. Outlook should tell you that “all tests completed successfully”
    If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.
  10. Finish the wizard.
    If the “Test Account Settings” window is still open, click Close to continue.
  11. Click Finish to finish the wizard.

Outlook setup is now complete

Category: R&A Ltd Email

Without an NDR (Non Delivery Report) figuring this out will be extremely difficult.

You can however rule out some obvious causes:

  • Typo or spelling mistake on the email address.
    You would be surprised to hear that this is the no.1 reason for email not getting delivered!
  • Blacklisted
    Check your domain for being Blacklisted
  • Server error
    If you have your own mail server – is it connecting to the Internet and receiving email?
  • Account error
    Is the email account working?
  • Can your server receive emails?
    Microsoft created a tool for checking this: Microsoft Remote Connectivity Analyser

You’ll need an NDR to get any further than this…

Category: R&A Ltd Email

Emails bounced is a major issue for many businesses. and there are a few possibilities for this and you will need to read (or provide) some information to diagnose properly (NDRs or Non Delivery Reports – the error messages you receive).

Firstly I’d check the Blacklists and that your email server isn’t on one.

You can do so here: Blacklist checker
S
imply enter your server’s IP address – if it’s the same as the IP you are coming from (i.e. you have you own mail server) press the ‘Check this IP’ button.

It takes a while but will show you if you are on any blacklists.

There are other checkers available if you Google it

You should have received an NDR by now
Have a read of it to see if you can discern what rejected your email and why.

The NDR should contain the error details along with a code and simplified explanation.

[expand title=”Here’s a list of the error codes and explanations”]

4.2.2 The recipient has exceeded their mailbox limit. It could also be that the delivery directory on the Virtual server has exceeded its limit.

4.3.1 Not enough disk space on the delivery server. Microsoft say this NDR maybe reported as out-of-memory error.

4.3.2 Classic temporary problem, the Administrator has frozen the queue.

4.4.1 Intermittent network connection. The server has not yet responded. Classic temporary problem. If it persists, you will also a 5.4.x status code error.

4.4.2 The server started to deliver the message but then the connection was broken.

4.4.6 Too many hops. Most likely, the message is looping.

4.4.7 Problem with a time-out. Check receiving server connectors.

4.4.9 A DNS problem. Check your smart host setting on the SMTP connector. For example, check correct SMTP format. Also, use square brackets in the IP address [197.89.1.4] You can get this same NDR error if you have been deleting routing groups.

4.6.5 Multi-language situation. Your server does not have the correct language code page installed.

5.0.0 SMTP 500 reply code means an unrecognised command. You get this NDR when you make a typing mistake when you manually try to send email via telnet. More likely, a routing group error, no routing connector, or no suitable address space in the connector. (Try adding * in the address space). This status code is a general error message in Exchange 2000. In fact Microsoft introduced a service pack to make sure now get a more specific code.

5.1.x Problem with email address.

5.1.0 Often seen with contacts. Check the recipient address.

5.1.1 Another problem with the recipient address. Possibly the user was moved to another server in Active Directory. Maybe an Outlook client replied to a message while offline.

5.1.3 Another problem with contacts. Address field maybe empty. Check the address information.

5.1.4 Two objects have the same address, which confuses the categorizer.

5.1.5 Destination mailbox address invalid.

5.1.6 Problem with homeMDB or msExchHomeServerName – check how many users are affected. Sometimes running RUS (Recipient Update Service) cures this problem. Mailbox may have moved.

5.1.7 Problem with senders mail attribute, check properties sheet in ADUC.

5.2.x NDR caused by a problem with the large size of the email.

5.2.1 The message is too large. Else it could be a permissions problem. Check the recipient’s mailbox.

5.2.2 Sadly, the recipient has exceeded their mailbox limit.

5.2.3 Recipient cannot receive messages this big. Server or connector limit exceeded.

5.2.4 Most likely, a distribution list or group is trying to send an email. Check where the expansion server is situated.

5.3.0 Problem with MTA, maybe someone has been editing the registry to disable the MTA / Store driver.

5.3.1 Mail system full. Possibly a Standard edition of Exchange reached the 16 GB limit.

5.3.2 System not accepting network messages. Look outside Exchange for a connectivity problem.

5.3.3 Remote server has insufficient disk space to hold email. Check SMTP log.

5.3.4 Message too big. Check limits, System Policy, connector, virtual server.

5.3.5 Multiple Virtual Servers are using the same IP address and port. See Microsoft TechNet article: 321721 Sharing SMTP. Email probably looping.

5.4.0 DNS Problem. Check the Smart host, or check your DNS. It means that there is no DNS server that can resolve this email address. Could be Virtual Server SMTP address.

5.4.1 No answer from host. Not Exchange’s fault check connections.

5.4.2 Bad connection.

5.4.3 Routing server failure. No available route.

5.4.4 Cannot find the next hop, check the Routing Group Connector. Perhaps you have Exchange servers in different Routing Groups, but no connector.

5.4.6 Tricky looping problem, a contact has the same email address as an Active Directory user. One user is probably using an Alternate Recipient with the same email address as a contact.

5.4.7 Delivery time-out. Message is taking too long to be delivered.

5.4.8 Microsoft advise, check your recipient policy. SMTP address should be cp.com. NOT server.cp.com.

5.5.0 Underlying SMTP 500 error. Our server tried ehlo, the recipient’s server did not understand and returned a 550 or 500 error. Set up SMTP logging.

5.5.2 Possibly the disk holding the operating system is full. Or could be a syntax error if you are executing SMTP from a telnet shell.

5.5.3 More than 5,000 recipients. Check the Global Settings, Message Delivery properties.

5.5.5 Wrong protocol version

5.6.3 More than 250 attachments.

5.7.1 Permissions problem. For some reason the sender is not allowed to email this account. Perhaps an anonymous user is trying to send mail to a distribution list.

5.7.2 Distribution list cannot expand and so is unable to deliver its messages.

5.7.3 Check external IP address of ISA server. Make sure it matches the SMTP publishing rule.

5.7.4 Extra security features not supported. Check delivery server settings

5.7.5 Cryptographic failure. Try a plain message with encryption.

5.7.6 Certificate problem, encryption level maybe to high.

5.7.7 Message integrity problem.

[/expand]

This should give you enough info to figure out the issue; Please remember though, it’s not necessarily something within your systems.

Category: R&A Ltd Email

Here is a step by step guide on setting up your e-mail account in Microsoft Outlook 2007.

Firstly make sure you have the email account details – you will need them to complete this process.

Please note:

This guide specifies only the options you need to change from the defaults, so if any options are not listed here, they don’t need to be changed.

  1. Start Outlook.
  2. On the Tools menu, click Account Settings.
  3. Click New.
  4. Click ‘Microsoft Exchange, POP3, IMAP, or HTTP’, and then click Next.
  5. In the Auto Account Setup dialog box, click to select the Manually configure server settings or additional server types check box, and then click Next.
  6. Click Internet E-Mail, and then click Next.
  7. Fill out the required settings as following:
    • Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
    • Email Address: your full email address – eg jsmith@my-domain.com
    • Account Type: IMAP (recommended)
    • Incoming mail server: mail. – replace with your domain name, so for example mail.my-domain.com
    • Outgoing mail server (SMTP): mail. – same as the Incoming mail server
    • Username: your full email address once again
    • Password: your mail box password
    • Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. (This is important as you may experience difficulty sending email with this enabled.)
    • Click “More Settings…” in the bottom right of the window
    • Click “Outgoing Server” tab at the top.
    • Tick the box labelled “My outgoing server (SMTP) requires authentication”
    • Click “Advanced” tab at the top
    • In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
    • Ensure that ‘This server requires an encrypted connection (SSL) is unchecked
    • The ‘Use the following type of encrypted connection:’ option should be set to None
  8. Click “Ok” to close the window.Click Next after you have completed entering this configuration information, and then click Finish
Category: R&A Ltd Email

Here is a step by step guide on setting up your e-mail account in Microsoft Outlook 2010.

Firstly make sure you have the email account details – you will need them to complete this process.

Please note:

This guide specifies only the options you need to change from the defaults, so if any options are not listed here, they don’t need to be changed.

  • Start Outlook.
  • From the File menu, click “Account Settings”.
  • Click “New”.
  • Click “E-mail Account”
  • In the Auto Account Setup dialog box, click to select the “Manually configure server settings or additional server types” check box, and then click Next.
  • Click “Internet E-Mail”, and then click Next.
  • Fill out the required settings as follow:
    • Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
    • Email Address: your full email address – eg jsmith@my-domain.com
    • Account Type: IMAP (recommended)
    • Incoming mail server: mail. – replace with your domain name, so for example mail.mydomain.com
    • Outgoing mail server (SMTP): mail. – enter same as the Incoming mail server
    • Username: your full email address once again
    • Password: your mail box password
    • Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.
    • Click “More Settings…” in the bottom right of the window.
    • Click “Outgoing Server” tab at the top.
    • Tick the box labelled “My outgoing server (SMTP) requires authentication”.
    • Ensure that the “Use same settings as my incoming mail server” is selected.
    • Click “Advanced” tab at the top.
    • In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
    • Ensure that ‘This server requires an encrypted connection (SSL) is unchecked.
    • The ‘Use the following type of encrypted connection:’ option should be set to None.
  • Click “OK” to close the window.
  • Click Next after you have completed entering this configuration information, and then click Finish.
Category: R&A Ltd Email

Here is a step by step guide on setting up your e-mail account in Microsoft Outlook 2013.

Firstly make sure you have the email account details – you will need them to complete this process.

From within Outlook click the file tab, then Account Settings and Account Settings again.
Press the ‘New’ button then click Next.
Select the E-mail Account option then click Next.
Click the Manual setup or additional server types check box, and then click Next.
Click POP or IMAP, and then click Next.
Under User Information , configure the following settings:
In the Your Name box, type your full name.
In the Email Address box, type your full email address.
Under Server Information, click the kind of email account that you have in the Account Type box.
In the Incoming mail server box, type mail.yourdomainname.ext (substitute yourdomainname.ext for your domain name).
In the Outgoing mail server (SMTP) box, type mail.yourdomainname.ext (substitute yourdomainname.ext for your domain name).
In the User Name box, type your user name. The user name is your email address.
In the Password box, type the password.
If you want Outlook to remember your email account password, click to select the Remember password check box.
Click the Moe Settings button
Click the Outgoing Server tab
Tick the ‘My outgoing server (SMTP) requires authentication’ box
Select the ‘Use the same settings as my incoming mail server’ option.
Press OK.
Outlook should perform a test to see if the settings are correct, if so click Next, and then click Finish.
Congratulations, you now are using the R&A email system

Category: R&A Ltd Email

This guide explains how to set up your Exchange mailbox in Microsoft Outlook 2010. For other versions of Outlook, please check our other support database articles.

Ensure that Outlook is closed, or you will not be able to add an account.

You will also need the authentication details of your account (the password).

From the Windows Start Menu, go to your Control Panel.

  • Select ‘Mail’.
  • Select ‘E-mail Accounts’.
  • Select ‘Add New Account’.
  • Select ‘Manually Configure Server Settings’.
  • Select ‘Microsoft Exchange’.
  • Under ‘Server’ enter
    outlook.cluster1.exchange-outitgoes.com
    and under ‘User Name’ enter your full e-mail address, (e.g. email@domain.com).
  • Under ‘More Settings’ go to the ‘Connection’ tab and tick ‘Connect to Microsoft Exchange using HTTP’.
  • Select ‘Exchange Proxy Settings’.
  • In the ‘URL’ field enter
    cluster1.exchange.outitgoes.com
    and under ‘Proxy authentication settings’ select ‘NTLM Authentication’.
  • Tick ‘Only connect to proxy servers that have this principal name in their certificate:’ and enter
    msstd:*.exchange.outitgoes.com
Category: R&A Ltd Email

This guide explains how to set up your Exchange mailbox in Microsoft Outlook 2013. For other versions of Outlook, please check our other support database articles.

Ensure that Outlook is closed, or you will not be able to add an account.

You will also need the authentication details of your account (the password).

There are two ways to set up an Exchange account, automatically and manually. We’ll recommend trying the automated method first:

Ensure that Outlook is closed, or you will not be able to add an account.

  • From the Start Menu go to your Control Panel.
  • Select ‘Mail’.
  • Select ‘E-mail Accounts’.
  • Under the ‘E-mail’ tab select ‘New’.
  • Select ‘E-mail Account’ then ‘Next’.
  • Here you should enter your name, email address, and mailbox password.

If this is not successful, or if your PC is currently joined to a domain, you can take the following steps to set up the mailbox manually:

  • Again, you’ll need to set this up via the ‘Mail’ section of your control Panel.
  • Select ‘Add New Account’.
  • Select ‘Manually Configure Server Settings’.
  • Select ‘Microsoft Exchange’.
  • Under ‘Server’ enter
    outlook.cluster1.exchange-outitgoes.com
    and under ‘User Name’ enter your full e-mail address.
  • Under ‘More Settings’ go to the ‘Connection’ tab and tick ‘Connect to Microsoft Exchange using HTTP’.
  • Select ‘Exchange Proxy Settings’.
  • In the ‘URL’ field enter
    cluster1.exchange.outitgoes.com
    and under ‘Proxy authentication settings’ select ‘NTLM Authentication’.
  • Tick ‘Only connect to proxy servers that have this principal name in their certificate:’ and enter
    msstd:*.exchange.outitgoes.com
Category: R&A Ltd Email

You can set up your iPhone or iPad to receive mail from one of your Exchange mailboxes by following these instructions.

Go to Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange

On the next screen enter the following settings:

  • Email: The email address for the Exchange mailbox you want to setup
  • Username: The email address for the Exchange mailbox you want to setup
  • Password: The password for the Exchange mailbox
  • Description: Your own description for the Exchange mailbox on your iPhone/iPad

Press Next

You may now get a message saying it cannot verify the identity of your domain name, just press Continue.

You will now see a “Server” option appear on the screen. In here, you should enter
cluster1.exchange.outitgoes.com

If your iPhone or iPad has now successfully connected, you will be presented with the options to sync the Mail, Contacts and Calendar. Choose which ones you would like to sync and then press Save.

Your Exchange mailbox should now be successfully set up.

Category: R&A Ltd Email

Windows Problems

This is an extremely serious issue, this cannot be stressed strongly enough – we have seen instances where the lack of a working backup was the primary cause for a business folding.

Imagine not having any financial data, contact data or stock data. This is potentially the scenario you may find yourselves in.

Backups should be in at least 3 places:

  • Your PC – in another folder or on an external storage device (please try not to use a USB stick for backup, they are not reliable enough!)
  • A file store – this could be a server or a DVD disc
  • Removable media, or online backup solution (we have our own backup server for this purpose)

Once you have these 3 locations running you should be in a reasonably comfortable position with your data.

You should test your backup from time to time, by performing a test restore. Restore your data to a known location and test to see that the files you need are available and accessible.

To get it fixed – Contact or call us as soon as possible…

The simple answer is that you need to perform a system clean-up.

This entails:

  • Removing any temporary files created by Windows and the other programs you are running
  • Removing any temporary Internet files that are hanging around
  • Flushing any cached data
  • Removing unwanted shortcuts that no longer point to anything
  • Scanning for, and removing any spyware or malware you’ve picked up from the Internet
  • Defragging your PCs storage

If you are feeling brave – try Googling ‘Windows system cleanup’, or call us and we’ll arrange to pop over, or you can simply drop stuff off at our office (drop off suitable for 1 or 2 PCs/Laptops ONLY!), we’ll clean them up for you in a couple of hours for just £75 (+VAT) each.

Printing problems can be caused by many different issues such as the PC, server, network or the printer itself.
Check the following:

[expand title=”Before you begin – Check the hardware”]

If your printer has any problems with the hardware, such as a paper jam or a carriage jam, incorrectly installed cartridges, or even low ink, it could appear that print jobs are getting stuck in the print queue or that the printer is offline.

Fix this first!

If the printer is turned on but Windows is stating it is offline, go to the control panel and find printers. Right click the icon of your printer and choose the option “use printer online”.

[/expand]

[expand title=”Can the printer print by itself?”]

You can check this by simply printing off a test sheet of some kind directly from the printer – you may have a menu system on the printer which you can navigate through to find a printer test page, or you may have to hold a button down to print the test page.

If the printer can’t print, then you will have to resolve this before testing from the PC again.

[/expand]

[expand title=”Check the USB connection”]

Remove all other USB peripherals (except keyboard and mouse), wait 5 seconds and them re-plug the USB cable at both ends.

Also try re-plugging the printer in to a different USB port on the PC.

If you connect the printer via any USB hub, try connecting directly to the PC and testing again.

[/expand]

[expand title=”Is the printer connected to the network?”]

This might get a little technical, but basically check the network details on the printer control panel or you’ll need to see a printer configuration sheet (or screen) which shows the IP address of the printer.

Once you know this you can test the communication to the printer by simply ‘pinging’ the IP address:

  • Press the Windows key on the keyboard winkey + the letter ‘R’
  • Type ‘cmd’ (without quotes) and press ok
  • Type ‘Ping the.ip.of.printer’ (i.e. ping 192.168.1.10)
  • Watch the results – you should get ‘replies’ similar to
    Reply from 192.168.1.10: bytes=32 time<1ms TTL=128

If you get anything else then you have a communication error – you may need to reconnect your printer to the wireless network – or simply disconnect and reconnect the network cable.

Also check the port address in the printer properties (right click the printer and select ‘Printer properties’) view the details on the ‘ports’ tab. Make sure the port that is ticked, uses the same IP address of the printer.

[/expand]

[expand title=”You may have an issue with the printer ‘Spooler'”]

The spooler is a cache used to speed up the printing process; sometimes it gets confused. You’ll need an administrative command prompt for this:

  • Press the Windows key on the keyboard winkey + the letter ‘R’
  • Type ‘services.msc’ (without quotes) and press OK
  • Find the ‘Print spooler’ service and right click it
  • Select ‘Restart’ to restart the spooler.

[/expand]

[expand title=”Reinstall the printer software”]

Sometimes something goes wrong with the ‘drivers’ for the printer (the software that tells the hardware how to work.

I’d suggest getting the latest drivers from the manufacturers website and installing them.

[/expand]

Missing a file or accidentally deleted something?

Did you ever delete a file only to discover later that you wished you hadn’t? Of course, if it’s in the Recycle Bin, there’s no problem. But what if it isn’t there?

Sometimes we don’t have backups or it’s too late for the recovery software because the old file’s disk space has been written over.

What then?

Maybe it’s time to take advantage of the fact that, as long as System Restore is enabled, Windows 7 has an automatic file and folder backup called “Shadow Copies” built in. This service creates backup copies called “previous versions”. The only catch is that you have to remember the name of the file you deleted and what folder it was in.

Here is one way which might get your file back:

  • Right click the folder and select ‘Properties’ then ‘Previous versions’ to open a list of the previous versions for the folder that contained the lost file.
  • Choose a previous version of the folder from a date when it still contained the lost file. (See the figure below for an example.)
  • You can click the button “Copy” to place a copy of the folder as it was in some place convenient and then copy out the file you are interested in back to its previous location.
  • If you click the “Restore” button, all the files in the original location will be replaced by the older versions, something you may not wish.
  • If you click “Copy” a dialog box will open where you can choose the place to put the copy, or if you click the button “Open” instead of “Copy”, a list of the files in the backup will be shown.
  • You can drag or copy the file you want from the list to wherever is desired

Click “OK” to close the dialog window

Here is a second trick that may also work:

  • Create a dummy file with the same name and extension as the lost file and place it in the original folder where the lost file resided (The contents of the file are irrelevant).
  • Right-click the dummy file
  • In the context menu, choose “Properties”
  • Click the tab “Previous Versions”
  • With luck, a list of backup copies of your lost file will appear
  • Choose the copy you want (probably the most recent one) and click the “Restore” button
  • Click “OK” to close the dialog window

If this doesn’t work, we offer a professional recovery service – the best thing to do though is not to play with the missing file(s) as you might ruin any chance of recovery.

If you do fancy having a go at a manual recovery (something we certainly DO NOT recommend) then use something like MiniTool (the freeware version has a 1Gb file limit).

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