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Here is a step by step guide on setting up your e-mail account in Microsoft Outlook 2016.

Firstly make sure you have the email account details – you will need them to complete this process.

  1. Start Outlook.
    Use the Start menu to start Outlook 2016. If you’ve never used Outlook before, it will prompt you to create a new account.
    If you’ve previously used Outlook and it doesn’t prompt you to add an account, click the File tab, then the Add Account button.
  2. The “Auto Account Setup” window appears.
    When this window appears, leave the spaces empty, choose the Manual setup or additional server types option, then click Next.
  3. The “Choose Service” window appears.
    Choose POP or IMAP, then click Next.
  4. The “POP and IMAP Account Settings” window appears.
    This is the window where you’ll enter most of your account settings.

    • “Your Name” is the name that other people will see when you send them e-mail. It should usually be your real name.
    • “Email Address” is the address of the e-mailbox you created in your account management control panel.
    • For “Account Type”, choose IMAP.
    • Enter mail.yourDomainName.ext for both the “Incoming mail server” and “Outgoing mail server (SMTP)”.
    • Enter your e-mail address again as the “User Name”. (The user name must be all lowercase).
    • Type your e-mail password into the “Password” box. This is the password you chose for this e-mail address when you created the mailbox in your account management control panel. This password may be different from your master “My Account” password with our company.
    • Make sure that “Require logon using Secure Password Authentication (SPA)” is not checked.
    • Do not click “Test Account Settings” or “Next” yet; they will not work until you complete the next steps.
  5. View “More Settings”.
    Click the More Settings button. A new “Internet E-mail Settings” window appears.
  6. Choose the “Outgoing Server” tab.
    In the “Outgoing Server” tab, check My outgoing server (SMTP) requires authentication and make sure “Use same settings as my incoming mail server” is selected.
  7. Close the “Internet E-mail Settings” window.
  8. Click OK to close the “Internet E-mail Settings” window. The “Add New Account” window will still be visible.
  9. Test the settings.
    Click Next. Outlook should tell you that “all tests completed successfully”
    If Outlook tells you a test failed, double-check to be sure you’ve entered the settings correctly.
  10. Finish the wizard.
    If the “Test Account Settings” window is still open, click Close to continue.
  11. Click Finish to finish the wizard.

Outlook setup is now complete