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Here is a step by step guide on setting up your e-mail account in Microsoft Outlook 2010.

Firstly make sure you have the email account details – you will need them to complete this process.

Please note:

This guide specifies only the options you need to change from the defaults, so if any options are not listed here, they don’t need to be changed.

  • Start Outlook.
  • From the File menu, click “Account Settings”.
  • Click “New”.
  • Click “E-mail Account”
  • In the Auto Account Setup dialog box, click to select the “Manually configure server settings or additional server types” check box, and then click Next.
  • Click “Internet E-Mail”, and then click Next.
  • Fill out the required settings as follow:
    • Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
    • Email Address: your full email address – eg
    • Account Type: IMAP (recommended)
    • Incoming mail server: mail.<domain> – replace <domain> with your domain name, so for example
    • Outgoing mail server (SMTP): mail.<domain> – enter same as the Incoming mail server
    • Username: your full email address once again
    • Password: your mail box password
    • Ensure that ‘Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.
    • Click “More Settings…” in the bottom right of the window.
    • Click “Outgoing Server” tab at the top.
    • Tick the box labelled “My outgoing server (SMTP) requires authentication”.
    • Ensure that the “Use same settings as my incoming mail server” is selected.
    • Click “Advanced” tab at the top.
    • In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
    • Ensure that ‘This server requires an encrypted connection (SSL) is unchecked.
    • The ‘Use the following type of encrypted connection:’ option should be set to None.
  • Click “OK” to close the window.
  • Click Next after you have completed entering this configuration information, and then click Finish.