I have recently assisted a long term client with their move from Sky to Virgin boradband – a simple process, thanks to the router which we installed, with added ‘expandability’ – we managed to effect a smooth transfer without re-programming all his equipment.

Happy so far 

This is all well and good ~ however, there was an issue with configuring his new Virgin Media email – all the setting were entered as per the help documentation, but this still seemed to fail. Working on the fact that sometimes email systems take a while to set up, I advised our client to test it again in the morning.

Cometh the morning – not cometh the emails

Call Virgin – who told me that they had neglected to update their own ‘help’ system with the details of the email system they were now using.
Oops…

Enter the amended details and voila – email flood.

For you all with a similar issue – try these settings:

Under the ‘More Settings’ bit on the email configuration choose the ‘Advanced’ tab and set the following

• This server requires an encrypted SSL connection – tick
• Use the following type of encrypted connection list, choose SSL
• Outgoing server (SMTP) – 465

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