"Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke, "Profiles of The Future", 1961 (Clarke's third law)

Sometimes it’s hard.

That’s the truth about this industry.

Recently we did a little ‘home grown’ PR and visited a local serviced office to show our skills. We were offering a free visit to fix some of those minor issues that plague businesses.

You know the kind of thing ~ “Oh, it always does that” ~ this statement is too often heard.

Anyhow, one of the companies there had a ‘minor’ issue with the email; just the ‘minor’ issue of not being able to send!

Now here’s the problem. To use an email system to send email, you need to use what is known as a SMTP server (Simple Mail Transfer Protocol) which handles the sending of the email. This server is usually either on-site, or connected to your broadband.
The question “Who provides your broadband” in serviced offices usually returns a “Don’t know” response; As it did in this case.
So, how do you connect a client to an unknown SMTP server when no-one knows the info required? 

Suffice to say (and not giving away any secrets) we managed to solve the clients issue – without asking anyone for the details :)

“Now that’s MAGIC!”

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