There are few feelings quite like a difficult project coming to fruition!

After our recent employee left the company, we were left with a couple of difficult projects that were running badly, mainly through poor management and communication.

Two of these we’ve completed already – a 3^rd completed today.

In our line of work it’s a necessity to keep all parties in the loop to maintain the project integrity – there’s too much ‘one upmanship’ between the egos of some of the protagonists and so things can go south rather quickly.

It’s imperative that all interested parties know who is doing what and the point at which they are at doing it.

1. Lack of communication (within R&A and with the client)
2. Lack of documentation

In the first instance the client communicated his ideas, preferences and needs to us via our previous employee, who neglected to communicate that to the rest of the team.

This was compounded by the second instance as there was no record of any of these being discussed or planned beforehand.

Marking a huge deviation in the processes we have developed over the years for managing exactly the issues raised above, I am still at a loss as to why these procedures were not followed!

This resulted in much unhappiness all round ~ both we, and the client were not happy.
Furthermore this almost began the first salvos of a legal case!

Not good…

Well, today we finally completed the project

After long discussions (and the patience of the client who took the time to explain things a second time – and I duly documented them!), things were finally put to bed.

The end result was a happy client (eventually) – a reduced bill from us (we took responsibility for some of the problems) and a much reduced stress level!

Just a couple of minor bugs and we are home and dry!

YEAH!!!!!! 

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