“And so this is Christmas” ~ or so the song goes…
It’s a time of joy, and peace to all…
A time of happiness and excitement…
Except, it would seem, for postmen!

I visited a client to fix a few minor issues bugging them – the replacement of a failed DVD drive, mainly unused – the installation of a printer, used occasionally by one member of staff etc…
Whilst sitting at the desk of a user – directly in front of the main buildings front door – in walks the postie, carrying the usual business cheer (read bills!).
“Post” – says Mr. Postie
“Not me mate” – says I
Mr. Postie seems to take extreme umbridge at my reply and literally throws the post across the office, onto the floor (raising a few eyebrows I can say!) – Mr Postie walks out…
Just getting to the door (and because he’s SUCH a big man he waited until then) he shouts “Yeah, but you still effin’ work here don’t you”
“No! I don’t work here!” – I replied.
Mr. Postie walks pat the window giving me ‘The Eye’.

Christmas brings out the best in some people…
I guess he just got dumped or something!

Sigh..!

---

BTW – it only took BT 10 days to rectify the problem referred to in the previous post – 10 days without Internet or Email, that will have cost my client £££s!
Grr…

Filed under : General  |  Be the first to comment! »
6 views

=============== ===============

So BT, those lovable rogues, have decided to cut off one of our clients for not paying a bill THAT DIDN’T EXIST!

That’s right – the client cancelled the BT broadband, so BT decided that they would cut the client off after they didn’t get money for a service they were no longer providing.

Not only did they decide that the client could no longer have the cancelled broadband on the line, BT cut the entire line completely – meaning that ANY broadband on the line would no longer work, i.e. the company that was now supplying the broadband on that line.

Now this sounds like a bit of an inconvenience, and may be relatively minor for most companies, in this case though the clients systems are mainly Internet based – no Internet = no business. Also the client has multiple branches connecting to head office over the Internet – no Internet = no branch access to the head office…
You get the picture…

As usual there is no admission from BT, no acceptance of any fault on their part, and no apology coming – why oh why do we have to put up with this???

I’m popping over there tomorrow, though I think there is little I can do.
The ‘earliest’ BT can get an engineer out to “verify if there is an issue”, is THURSDAY!
Like this is any kind of solution – it’s costing the client £000′s

I’ll restrain from venting the true depth of feelings I have toward this once useful company – it’s their complete dominance in the telecommunications market that makes them blasé at best.
Suffice to say that regular readers will note my usual unhappiness with them…

Sigh…

Filed under : Hell  |  Be the first to comment! »
4 views

=============== ===============