It’s sometimes the little problems clients have that make you take stock of just how good (or bad) you are at something.

Over the past few weeks, we’ve been advising a client about his Internet site.
In this case he’s purchased a templated website from an “Internet Guru”

As soon as we heard this our panic stations alarms went mad ~ oh how surprised we were when things weren’t quite as advertised!

The guru basically said that copy sells. It does usually, but only when used in a structured way. NOT, as was stated, producing a page of text, inter spaced with one or two images.
The template used simply had one, extremely long, column of text, with a little ‘Buy now’ link at the bottom.

YUCK!

Suffice to say the other components of the site were not up to scratch either.

The product could easily have been downloaded for free ~ simply by cancelling the order at the payment page (which coincidentally had a title relating to prostrate cancer ~ nothing to do with the product AT ALL!!), you were redirected to the thank you page with a link to download the product! A MAJOR programming error.
This being the worst of the problems relating to the site.

We are in process of correcting the errors and producing a better design…

This highlighted the issue of trust for me ~ once the issue was noted, we informed the client and asked him what he wanted to do. There was no thought given to the fact we had the clients full product free of charge, they simply trusted us to do the right thing and delete it (which we did, BEFORE the client even knew we’d found the error).

As IT geeks we also have full and free access in to our client data.
Something else which is taken on trust.

All in all it kinda humbles me to think that all our clients trust us that much, and dismays me that somebody is selling a product which is really NOTHING like as advertised

THANKS GUYS!

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On a more personal note…
We had a ‘who has the biggest belly’ competition in the office today.
I won
Whats worse is Tor is nine months pregnant!!

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