One of my clients related a tale of woe today ~ he’d had an issue and (oddly) instead of calling me decided to go it alone.

Initially he’d had a problem with his Blackberry device after installing an ‘update’ which nuked his configuration.
He then decided to backup, reinstall and restore is current config ~ A moment of brilliance I might add. :)
After backing up, he uninstalled his software and reinstalled a later version ~ again, all good so far.
Once his software was installed he tried to restore the backup, with no success. This is where the problems start in earnest…

The error was reported as “cannot open file xxx.xxx, select a program to open this file with” (or some such), so he decided to find a program to open the backup file.
After tripping round some of the more dodgy ‘free’ software sites, and thoroughly infecting his system with spyware, he purchased the Pareto Logic driver fix tool ~ a mere $40.

The Pareto Logic software is a fake

Many hardware and software errors later I get an email detailing the problem.

Simon spends most of the afternoon backing up his data and rebuilding his laptop…

Sadly this will turn out to be a costly mistake

On the upside, his laptop is now a speedy little beastie!

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