I was asked to pop over to a new clients house this afternoon – they had had a competitor out who had ‘tried’ to fix the issues
Mainly these were connectivity issues; email and Internet. Something I see all the time…

Off I popped across this fair city of Leeds to distant climes.

As usual I introduced myself – we hadn’t met before and I’m nothing if not polite – and let the client(s husband and wife) explain the issues.

Internet Explorer would crash and ‘Search for a solution’ that never came…
It took me about 2 minutes to fix that one (and the client was VERY surprised!).

Outlook would fail sending email with a SMTP error…
That  one took a little longer, about 20 minutes (it was a little convoluted because of the interaction with the virus protection).

Whilst doing this I noticed that there was some spy-ware installed and a little house keeping needed
So I cleaned the systems, installed a couple of FREE applications, taught them how to use them, and left happy clients with speedy systems.

My new client had a rant about the other guys service – £300 bill and the systems were not fixed, but were WORSE than when they came!
There are  some real cowboys doing this job.

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