#Rant#

And the awarding of the second ‘Donkey Award’ goes to…..

Demon Internet – for causing most of their Scarborough users untold problems WITHOUT warning them!

Picture the scene…
I have a branch office using a database located in my head office.
It’s a permanently connected data link, sending product information across the group and onto a connected website. My products are always up to date because the data comes from my own database. :)
Good so far…
Demon Internet decide (in their wisdom) to upgrade their Scarborough network to the new ADSL 2+ system.
They neglect to tell the people who use their service.
The screw up the upgrade.
Now my satellite office is offline indefinitely
Also, my router needs updating to use the new system
Getting a router will take about 1 day + travelling time + install

Now I have an unhappy client (thankfully it’s not our fault!)
All it would have taken was a simple “we are going to do this” email and we’d have scheduled it in.

We found this out early this morning after I had added a fix to the network for failing connectivity yesterday.

Sigh…

#Rant over#

On the plus side – our client wants to move their broadband to a new supplier

Now it’s BEER → BATH → BOOK → BED!
Sounds like a plan…

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