Remember this:
Devalued
Well, we received a cheque today, for less than the invoice amount.
We charged an amount due for the services received, he ‘decided’ that was too much and so sent a cheque for 2/3 of the invoice.

Oh dear – We just passed it to the debt collection agency :)

Now there is an argument that we should just accept the amount tendered (It’s really not that much) and get on with running the business; That’s not the point.
In this case there is a moral point to be made, and make it we shall…
When you get a service, which is what was requested, DON’T negotiate AFTER the fact.

Watch this space…

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