Another week gone

Oct

Posted on Oct 20th, 2006 at 23:56 by Simon

Whoosh – it’s amazing just how quick a week goes by.
Thankfully this has been quite a quiet one :)

#RANT#
Time for another rant…
This time NTL
All I want is for them to un-install the cable they kindly (at a cost) installed into my house – simple? WRONG!!
Apparently – despite being told by the original sales person selling me the service (liar) – NTL do not perform an un-installation of the cable, they only install it.
Not only that – despite my giving them 3 weeks notice (their website only asks for 2) of our impending move, they kindly ‘lost’ my application.
Now, as a result, they cannot re-install the equipment until 1st November – a whole week down
Why oh why can’t the people who should be able to give fantastic service actually provide it?
We are a very small company who prides itself on the ability to give outstanding service. IT’S NOT DIFFICULT!!!!

Also – had to call our telephone providers ’bout a billing error that has been ‘solved’ on numerous occasions.
Putting my best ‘angry MD’ head on I, almost immediately, got put through to the billings manager. Hopefully he has now sorted the problems.
My only question is, why did it take me 1 call to get to the person to ‘fix’ the problem after Tor had called them on 4-5 different occasions :?

breathe out…
breathe in…
calm…
mmmmmmmm…
(grr….)