Dangling with the Dell

Feb

Posted on Feb 20th, 2006 at 23:04 by Simon

Dell – Good, cheap PCs right ?
Yup
After sales service ?
CRAP !

#RANT#
Client ordered a new processor for his server – cant build server without it.
The big day approaches for the rebuild – “the kit is on a ‘pre 12 delivery’ sir”…
Time for eating rolls around, no prcessor
Calls to courier, supplier and finally Dell…
Guess what?
Dell have the part on back order – “be with you (next) Monday…”
I guess I’ll just leave the server unable to be used then – and tell all the good people relying on the systems just to have a week off eh?
Needless to say processor order cancelled – Later that day Dell rep comes wheedling (this client is a BIG user of Dell kit) – Not anymore
Oh dear :rolleyes:
Still they now have a shiny new domain to play with… :)
A happy ending – now if we could just rebuild the other 2 servers and introduce the 1000+ user accounts…