#Sigh#

Why oh why do some software companies insist on holding clients to ransom?

Situation:
Client inadvertantly deletes a file from a website rendering his menu system inoperable. This menu system is a commercially available script bought and paid for.

Resolution?
Contact the developers and ask for the file right?
Wrong!!
Developers say that the use of the script is covered under the perpetual use section of the license – BUT – (this is the good bit) – the abililty to get said software is only available for the year of the support license.
oh dear

Client now has to pay somebody to code a menu which he has already paid for
Grrrrrrr

Still liking this week though – sent in my tax return and saved over £140 on my AA membership!
:) :)

Filed under : Heaven &Hell  |  1 Comment »

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