As one of our clients calls them!
So one of our clients decided that moving to the office below his would mean a more cost effective solution.
BT are informed of the change and move the broadband and telephones to the new address changing the account details too.
A couple of months go by…
Suddenly, with no prior warning, the client calls us saying that the broadband is down – which it appears BT have decided to disconnect
Further investigation reveals that BT have not moved the account into the new name and have instead decided that the line is still in the old tenant’s name. More-so, they have also decided that the bills were not being paid by the old tenant (no surprise! BUT they WERE being paid by our client) so decided to cut the line off.
5 day down time whilst BT ‘reconnect’ the line. EVEN THOUGH it was their fault!
Once the line is reconnected BT then decide that they will install their own broadband on the line and attempt to bill the customer for a reconnection fee AND broadband from BT (which was never asked for!)
10 days whist the ADSL is ‘transferred’ back to us.
This morning the ADSL was back to the way it should have been for the intervening 3 weeks!
Is there an apology?? NO!!!!
WTF is happening in the UK for service?
Not only are we getting ever more greedy, but we seem to not give a damn in general.
Am I the only person who INSISTS on a ‘good’ level of service as a minimum?
It’s getting worse
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